Frequently Asked Questions

Have a Question? Need an Answer? Below is a list of frequently asked questions & their answers!

Ordering & Shipping Questions

What Shipping Methods do you use?

Eyeco ships all of its orders via USPS priority mail.

What are Eyeco's Shipping charges?

Eyeco ships nationally and internationally at the USPS priority or global priority rates with a handling charge of $1.50.

Can I track my order once it has shipped?

Eyeco orders are tracked to point of delivery but real time tracking is not provided by USPS. Notification is provided at time of shipment when an email address is provided; US delivery is 2 to 3 days and Global is 4 to 6 days

Does Eyeco have a return/guarantee policy?

Eyeco will exchange eyes having manufacturing defects once the eyes have been returned and examined at Eyeco.

What payment methods are available?

Eyeco accepts VISA, MasterCard, Discover Card and American Express. Checks are accepted, however, your order will not ship until the check has been cleared.

How long will it take to process my order?

Eyes normally will ship 1 to 2 weeks after receipt of your order. If you have an immediate requirement, please let us know and we will do our best to accommodate you.

When will I be charged for my order?

Your order will be charged on day of shipment.

Do you accept Paypal?

Eyeco Ltd. does accept Paypal as a method of payment. Please check with Paypal for additional information on this service.

How are your eyes sold?

All of Eyeco's eyes are sold in pairs.

Is the color of the eyes on the website the same color as what I'll receive?

Eye colors will be different on each display.  When you receive your eyes, they may look slightly different under various lighting.

Dealership Questions

How do I enquire about becoming an Eyeco Dealer?

All Dealership questions and/or requests for dealership information should be directed to Bill Moran at Eyeco. To expedite your request, please be sure to include all of your contact information in your enquiry (Name, mailing address, phone number & valid email address) You can contact Bill via the following methods:

Email:
Eyeco@EyecoLtd.com

Phone:
(480)-948-8888

Mailing address:
PO Box 60576
Phoenix, AZ 85082

I am a current dealer, can I use Eyeco's images in my promotional materials (eg: on my website, online auctions, etc?)

We allow our distributors to utilize various elements found on our website in the promotion of Eyeco’s products as long as such use conforms with Eyeco’s Terms of Use and are not used in a way detrimental to Eyeco.

Eye Questions

What makes each eye line different?

Each of Eyeco’s lines enjoy a 275 degree Fahrenheit bake temperature rating as well as a broad and deep color range. The PolyGlass© series offers a collector quality half round eye with high reflectance. The Platinum Glass collector quality line is Eyeco’s LivingEye® in that it offers a human reflection of light as well as the ability to conform to a less than perfect beveling of the eye socket. The ULTRA eye has many of the features of the Platinum Glass line with the addition of being hand made at the time of order, incorporating complex designs and a high reflective surface.

How do I determine which eyes are right for my application?

A huge part of the eye selection process is personal preference. Our PolyGlass© eyes are a hard polymer & are shatter resistant & heat resistant up to 275 degrees Farhenheit (135 degrees Celsius) Our Platinum and Ultra lines are soft silicone glass eyes, they are flexible and will bend to fit odd shaped eye openings. Because of their nature, they are open to more detail options and are considered to be a more realastic eye than the PolyGlass© eye.

How do I measure for eye size?

Each artist will select an eye size dependent upon the look they are trying to achieve with a greater or lesser amount of white shown in the doll’s eye. Normally, the eye is chosen by measuring the opening of the eye socket and adding 1 mm to that measurement. Although this a general rule larger, and smaller in the case of the Platinum Glass line, can be used to satisfy the various needs of the artist.

How can I change the eyes in my doll

This is dependent upon the method of how the eyes are retained in the eye socket. Since Eyeco will be unfamiliar with the materials used in construction of the doll head and the method of attachment of the eyes (methods differ from as simple as retention of the eye by springs to as permanent as imbedding in epoxy), we hesitate to recommend a specific method as our lack of knowledge could result in damage to your doll.

Other Questions

What is Eyeco's Privacy Policy?

Eyeco does not share, sell or distribute customer information.

What are the terms of use for this site?

Eyeco Ltd's terms of use can be viewed by clicking here, Use of this site constitutes acceptance of our Terms of Use Policy.

My Question is not answered here, how do I contact you?

For your convenience, you can contact us three ways:
Email:
Eyeco@EyecoLtd.com

Phone:
(480)-948-8888

Mailing address:
PO Box 60576
Phoenix, AZ 85082